Shipping policy
Shipping method: We use express companies as our main shipping method. Normally, we will choose reliable express partners, to ensure that your order is delivered safely and quickly.
Shipping time: We will process and ship your order within the next working day after receiving your order and confirming payment. If you place your order after 3pm on a working day, your order will be processed and shipped the next working day. Order processing and shipping times do not include weekends and holidays.
Delivery time: Delivery time will vary depending on the shipping method you choose and your region. Under normal circumstances, the express company will deliver the goods within 3 to 7 working days after shipment. However, please note that due to unforeseen circumstances, such as weather, traffic, etc., the delivery time may be delayed.
Estimated Arrival Time: Based on your address and selected shipping method, we will provide you with an estimated arrival time at checkout. This time is estimated based on the courier company's transportation time and delivery time. If the harvest address is in the United States, it will usually be delivered within three days. Please note that this is only an estimate and actual arrival time may vary.
Website related rectification and application process
If you have any suggestions or find any problems with any part of our website, we'd be happy to hear them and resolve them promptly. Please contact our customer service team via:
Problem Reporting: If you encounter any technical problems or find any errors while using our website, please report it to us immediately via our customer service email. Please provide as detailed information as possible, such as problem description, screenshots, etc., so that we can solve the problem faster.
Suggestions and Feedback: If you have any suggestions or comments about the functionality, design or user experience of our website, please feel free to contact us. Your feedback is vital to improving our services, and we will carefully consider and incorporate your suggestions into our website optimization plans wherever possible.
Application process: If you want to make any application or operation related to orders, shipments, returns, etc., please log in to your account and find the corresponding application process in "My Orders". You can also contact our customer service team directly who will provide you with the necessary help and support.
We are committed to providing quality products and services and continually improving and optimizing our website to meet our customers' needs. Thank you for choosing us and if you have any questions or needs, please feel free to contact our customer service team.
